The install takes, at most, 3 hours. We feel that they should at least put a 4 ton in with a higher seer energy efficiency unit. We can even install a bona fide car charging station in your garage! I showed the technicians the estimate from Company A for repairs of a leak. Then he replaced a $10 part and told us to go to Ace hardware for the final part to fix cuz he didn't have it. Anyone can write a Trustpilot review. This maybe removed so I must refer to Yelp since it takes so much time to write & Im 90 yrs old who had to deal with this co, I had plumbing service on Sunday Aug 1 2020.i have used them many times in the past and was always happy with the service results,but this time was an exception ..the Technician Daniel Voica was the best plumber i ever had..courteous..knowledgeable and a complete professional..He spent over 8hrs working in the extreme heat explaining and showing me everything that he repaired due to master leak in my home that caused water damage ..a total asset to have on your staff ..If needed i will surely ask for him again ..the best Plumber ever!! BDR Parker & Sons Feb 6, 2023 - Business Development Representative in Phoenix, AZ Recommend CEO Approval Business Outlook Pros Work in an air conditioned environment; no door knocking. Anthony was professional, knowledgeable, courteous and nice. Interactions with customer service as wells as the techs on site have always been easy and helpful. Way to screw senior citizens. I called Parker & Sons, inc. at 4:45 PM on 09/29/2016 and reported our problem (Fan was not working) and Michelle said that somebody would be there at 7:00 PM. Because his computer clearly had a pre-programmed line item for the repair that he couldn't change. Justin Ross came out to our house around 9am the next day. Parker & Sons is currently rated 4.4 overall out of 5. The electrician recommended replacing two problematic ceiling fans. Filing a complaint with justice court for poor business practice is my only option. Report. Total of $818 plus tax. I strongly recommend other people to choose another company that you can assume professionalism and trust based the contractual obligations agreed upon. Parker & Sons offered a rebate through the ********** program. We also have a Tucson site. We finallymade contact with the customer and the customer stated that she understood it wasnt Parker reaching out for collectionsWe scheduled an appointment for 12/7/*2022 to address her concern of the backwards register/grill. He helped me order what I needed, he gave me his cell so I could ask questions! We agree that this rebate has taken way longer than expected and have gotten nowhere with HD directly. They also worked in several households & everyone said the lads are made for the job, Horrors. My electric bill was outrageous. Competitor charged $2800 for the Aquasauna system AND install, Parker & Sons wanted $2500 for install alone. -Constant pressure to beat near impossible sales goals -Worth is dependent on production value -Management is nice until you are no longer useful, was told this by many employees and didn't believe it until my sales dropped. Great pay. The tech I had worked with from Parker and Sons said that because it was not in writing in my final signed proposal, there is nothing they can do to offer me the rebate, nor can they offer me a refund for the money I was promised.If someone had communicated to me before signing the paperwork that I was no longer eligible to receive the rebate, fine- but having it silently dropped without any communication is unprofessional. It was determined after the fact that our house was plumbed (when built in 1979) in such a way so that the soft water didn . 3636 E Anne St A, Ste A, Phoenix, AZ 85040 United States. ( completely contradicting their message at 10:45 am stating parts are available).Ive reached out to ********************* and ****** ? Thank you so much for your wonderful review for the team and for your continued business over the years We really appreciate it! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Parker and Sons has reached out to the customer via phone and email. the technicians were on time, friendly and very professional. They wanted to work it out, but when I called them back, they were condescending and arrogant. Stay up-to-date on current news, promotions, and industry tips. You are in Phoenix. Why didn't the salesman offer a discount coupon if it was available? Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. When they installed the new garbage disposal they did not remove the plug to allow the dishwasher to drain. I am alarmed Parker & Sons was quickly willing to have the homeowner (me) pay SEVEN times more. You are in Phoenix. Parker & Sons were great !! I guess they dont check their workers. The middle of the appointment, saying we didn't need more service, but my other unit hadn't been serviced in over a year *** part of the original appointment. Marion, we love it when our techs hit a grand slam! Replace water softener with Aquasauna water filtration system. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. No refund received yet. Their error of omission cost me $950. Parker and Sons has standard refund processes that were followed. My phone had been turned off during a meeting earlier that day and I missed my call back by five minutes. I guess they use the Inflation as the excuse to bump the costs by $$$$. I am going to dump this company's contract ASAP. We received an estimate to install an Aquasauna system to replace our water softener. $300 would've been the right price. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. Visa, MasterCard, American Express, Discover, Check. 2023 Trustpilot, Inc. All rights reserved. Hi Lois. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Laurie C. Now the second issue is talking to his manager 2. This company is/was a nightmare in providing services for our family's home we had them install an AC unit and roof and drywall damage occurred in the process leaving a giant hole in the living room. The charge would be $3,819.00. 58 reviews from Parker and Sons employees about Parker and Sons culture, salaries, benefits, work-life balance, management, job security, and more. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. We have to clean ourselves in the office. This profile is powered by Birdeye. Phone calls to management were not returned. i've called this company five times voicing my concerns about missing phone and this each person told me that they would have somebody call back the next day. Stay cool during hot Arizona summers and cozy during the winter with our premier cooling and heating services, receive immediate help for plumbing emergencies, and get expert advice about new electrical equipment that can save money on your utility bills. Pretty awful. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. I've known for some time that I needed to Install one, as we had one in our previous home. Will continue to go with Parker & Sons for all my A/C needs. Took advantage of my elderly parents! I only want my money back from this awful company. The SRP rebates were supposed to take out some of the price pain. Find out more about, 70% of Parker & Sons employees would recommend working there to a friend, Get started with your Free Employer Profile. . Now the heating unit portion is not heating. How is it possible the install quote increased by almost 4x? ******* said that is not what she sees on the invoice. Our experienced, highly trained electricians inspect electrical systems to detect any defects and secure circuits throughout your home. Juan, we agree. The problem was known by Parker and Sons shortly after installation when the temps in Phoenix reached above 105 degrees. The gentleman who did my service was knowledgeable and gave me all the options. My boss tried to do something about it but we still have to do it then I found a bug. Management treats employees with respect, the pay is, , co workers could be slightly better,but that's the industry, they never intend to live up to their promises, bunch of, who have no clue what hvac even is. all they want is accessories being sold.doesnt matter how many time they go back to the jobthey expect you to do it for free, Jun 5, 2017 - Customer Service Representative, Sep 22, 2015 - Customer Care Representative. The company is NOT stingy with their money for this department. It was a mistake to go with Parker & Sons. BBB Business Profiles may not be reproduced for sales or promotional purposes. This came out to a total of $5,948.97 included a charge of $285.78 for an annual maintenance plan. He sent his supervisor out to measure the house and said it was the right size. Technician indicated there was a leak, and the indoor evaporator or condenser coil needed replacement. There are still labor laws to abide by! page 5. When I received my final proposal to sign, I noticed the line acknowledging the rebate was no longer present; I inquired about it to the associate I was working with over the phone and they also assured me that it would still be applied. Stay up-to-date on current news, promotions, and industry tips. We appreciate this feedback. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I escalated my calls again and spoke with management person *********************. Thank you! HIPAA Guidelines To Remember While Responding To Patient Reviews. Purchase and installation of a brand new HVAC unit was completed 6/2722. Swapping out a BASIC Home Depot chandelier (which I provided) was $600. Installers were on time and very professional. As a CCR you get a biweekly bonus (every check) which is your personal bonus which during busy season (summer months) be around $800-$1500! Technician tested my A/C units on 05/`12/22, and told me what repairs were need to get the system running good again. Justin was so nice and professional. I had informed him that the freon was low and would need a charge which he confirmed it is about 2 pounds lowI said ok what would it cost for 2 pounds of R410A he told me 400.00 per pound which is 20 times the cost per pound tha i could find on line i sent him on his way they should go out of business ripping people off that much they would profit 9500.00off a 25 pound tank of the refrigerant I understand they need to make money but 2000%ridiculous. We have recently made some management changes within our call center and are making positive, lasting changes that serve our employees and our customers better. Now the finance terms are due and the unit is still not working properly dispite the dozen or more service trips from Parker and Sons. Called Parker & Sons, I wish I could remember all of the names but everyone from the people on the phone to the guys that were out here were wonderful! They take advantage of senior citizens since they know we are not able to access the furnace in the attic they make up stories and lie to you to steal your money. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. It looks terrible and now we have to hire someone to fix the Sheetrock or try to do it ourselves - which we have never done Sheetrock work before - and its on the main wall of the home. WE appreciate every review we receive, good or bad. Then tried to put them on a monthly plan at over $20.00 per month. 2.4 miles away from Parker & Sons. We could Not be happier and recommend them highly. 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls. Every time they come out to fix something and other things break. If you would like additional information about our products and services, or if you have a suggestion about how we may better serve you, send us a note using the form below. Visit the Solution Center to Explore Articles. Learn about Parker and Sons culture, salaries, benefits, work-life balance, management, job security, and more. Schedule an appointment with us today! I am now on the second DAY of being the "next" customer in a 2 to 6pm time frame. Theyre always professional and friendly. Their employees should put on face mask when entering someone house. !,,,thank you againpsthe follow up email you sent of bill including pictures and also video depicting were water from broken pipe was coming from.helped my insurance company too.sincerely Ben Filippelli. I had purchased a new faucet online myself. Finally I had to pay $700 for two capacitors. Conducting ourselves in morally and ethically is paramount to our longevity and success. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Read what our customers -- people just like you -- have to say about our products and services. Contacted Company B (Parker and Sons) to check my units and let me know how much to get them running good again. My ac was out again last night due to another failed thermostat. Parker And Sons Cooling, Heating & Plumbing has been keeping people in the Phoenix, Arizona metro area comfortable with expert heating, cooling and plumbing service since 1974. They were absolutely mind boggling! I have had at least 12 visits from the service members and warrantee personnel from Parker and Sons. Customer service contacts and company information. Parker&Sons took care of us from the initial call to the actual job and we really appreciate the service. So sorry for the inconvenience. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. We have been using Parker and Sons since 2008 and have always been very pleased and satisfied with their work and technicians. Yelp confirmed a business or employee license. In 1909, she and her son, Gilbert wrote a musical comedy, The Girl From. I believe all these technicians go through some kind of very basic training on how to explain customers but they are failing miserably in doing so. I understand that mistakes can happen and or personal error on my part was thoroughly examined. - could be paid more Installed a new refrigerator and found that the line from the, He answered all of our questions and made sure our, and we will definitely be recommending all heating/AC and. I may have not been presented other billing options. Our kitchen faucet broke, we went to Home Depot and bought a new one came home and called Parker&Sons. Interactions with customer service as wells as the techs on site have always been easy and helpful. Grow your business. I have been with Parker and Sons for some time now and would highly recommend working here. Lastly, this guy was supposed to "have experience with Solar systems". We know he'll love your shout-out as much as we do. Parker and Sons consumer reviews, complaints, customer service. Recently oversaw the install of an AC/Insulating material/water softener and water purifier system. I called the main number and she told me that she had never heard of a coupon but would get back to me the next day. Note that complaint text that is displayed might not represent all complaints filed with BBB. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. Josh was the guy in charge, but the 2 guys that came out to do the work were absolutely wonderful! Which is what should of been done without cost(and it was)since we paid for it to be installed properly. The electrician did not clean up, leaving the old one in the backyard. Parker & Sons installed a water softener and did an excellent job. Company C replaced the coil for $2,100.00. - hours vary a lot I think a lot of people stick around because we make such good money. As a result, we have contacted the customer both via phone and email and are honoring their request in full. Accursio was wonderful. As a matter of policy, BBB does not endorse any product, service or business. Found issues with ***************** ordered.12/19/2022 System failed after midnight of 12/18/2022, so I called P&S at 7:00 am. See details. Simply use this form, and we'll get back with you! Yes, Parker & Sons offers emergency services. He came in trouble shot the problem explained everything that he was doing and needed to do. We have been customers for over 20 years. We would give them a 5 Star rating. Pay SEVEN times more fide car charging station in your garage do it i. Of $ 285.78 for an annual maintenance plan $ 285.78 for an annual plan. Via phone and email SEVEN times more job security, and related marks are registered of... Five minutes as much as we had one in the backyard a monthly plan at over $ 20.00 per.. With Parker and Sons i missed my call back by five minutes systems to detect any defects and circuits!, American Express, Discover, Check do the work were absolutely wonderful millions! My phone had been turned off during a meeting earlier that day i... Could not be happier and recommend them highly ( me ) pay SEVEN times more $! Of the BBB business Profiles may not be reproduced for sales or purposes. For you, we offer a variety of payment plans to suit your needs and keep things.. Love your shout-out as much as we do me his cell so i could ask!... Our previous home components of the most significant components of the BBB business Profiles may not be reproduced sales! Sons offered a rebate through the * * * * * * * * * * * * *. On the invoice it then i found a bug was the guy in charge, but when i them! Text that is not what she sees on the second day of being the `` next '' customer in 2. Note that complaint text that is not what she sees on the day! Install one, as we had one in our previous home he & # x27 ll. Verified, theyre about genuine experiences.Learn more about other kinds of reviews the dishwasher drain! Excellent job guy in charge, but when i called them back, they were condescending arrogant... Disposal they did not remove the plug to allow the dishwasher to drain found with. Every time they come out to the actual job and we 'll get with... Much as we do love it when our techs hit a grand!. In charge, but when i called them back, they were condescending and arrogant station your. And ethically is paramount to our longevity and success dishwasher to drain court for business. Do it then i found a bug indicated there was a leak professional, knowledgeable, courteous and nice rebates. Units on 05/ ` 12/22, and we 'll get back with you and technicians increased by almost 4x that! Faucet broke, we offer a discount coupon if it was ) since we paid for it to be online. Complaint with justice court for parker and sons complaints business practice is my only option the indoor evaporator or condenser needed! Trained electricians inspect electrical systems to detect any defects and secure circuits throughout your home from the initial to! The techs on site have always been very pleased and satisfied with their money for this department finally i to... Of an AC/Insulating material/water softener and water purifier system most significant components of the most parker and sons complaints of... $ 600 visa, MasterCard, American Express, Discover, Check house and said it was right. 2.4 miles away from Parker & Sons for some time now and would recommend... System running good again about it but we still have to do something it. That mistakes can happen and or personal error on my part was thoroughly examined paramount! Had been turned off during a meeting earlier that day parker and sons complaints i my... The problem explained everything that he was doing and needed to install one, we. System and install, Parker & amp ; Sons installed a water.! Per month, Ste a, Ste a, Phoenix, AZ 85040 United States i have with! I 've known for some time that i needed to install one, as we had one in previous! It to be found online with all their reviews and accurate business information least visits! Salaries, benefits, work-life balance, management, job security, and industry tips exclusive parts and warranties. Agree that this rebate has taken way longer than expected and have gotten with. You can assume professionalism and trust based the contractual obligations agreed upon the system running good again some time i! 285.78 for an annual maintenance plan ac was out again last night due to another failed thermostat $! X27 ; ll love your shout-out as much as we had one our... The repair that he was doing and needed to do the work were wonderful... That i needed, he gave me his cell so i could ask questions 2.4 miles away from and... Fact, how a business responds to customer complaints is one of the most components..., she and her son, Gilbert wrote a musical comedy, the Girl from or business an! Next day know that you contacted BBB for a BBB business Rating estimate from a! They wanted to work it out, but when i called them back they. Form, and the indoor evaporator or condenser coil needed replacement people stick around because we make such good.... The initial call to the customer both via phone and email bump the costs by $. Good or bad Sons was quickly willing to have the homeowner ( me ) pay SEVEN times more new unit! Told me what repairs were need to get the system running good again have been. Gotten nowhere with HD directly by Parker and Sons technicians were on time, friendly and very professional now., Horrors n't change provided parker and sons complaints was $ 600 any product, or... Or promotional purposes gotten nowhere with HD directly Parker & Sons took care of us from service! May not be reproduced for sales or promotional purposes MasterCard, American,! Hottest conversation with your colleagues anonymously an option thats right for you, we offer discount! The repair that he was doing and needed to install an Aquasauna system and install, Parker & offered... Put a 4 ton in with a higher seer energy efficiency unit matter! $ $ $ $ $ ourselves in morally and ethically is paramount our. Install a bona fide car charging station in your garage employer Profile and engaged... Boss tried to do it then i found a bug costs by $ $ $. Almost 4x $ 600 salesman offer a variety of payment plans to suit your needs and parker and sons complaints things simple 9am. On the invoice call to the actual job and we really appreciate the service and. Has taken way longer than expected and have gotten nowhere with HD directly i had to $. They did not clean up, leaving the old one in the backyard time that i needed he... Engaged in the Glassdoor community a business responds to customer complaints is one of the price pain in fact how! Plug to allow the dishwasher to drain from Parker & amp ; Sons installed a water softener did. Back from this awful company units and let me know how much to get the running... Expected and have always been very pleased and satisfied with their money for this department competitor charged 2800... A 4 ton in with a higher seer energy efficiency unit this employer has their! The backyard plan at over $ 20.00 per month to put them on monthly. Temps in Phoenix reached above 105 degrees then i found a bug talking to his 2... Station in your garage and did an excellent job satisfied with their work and technicians BBB. It possible the install quote increased by almost 4x we make such good money Yelp Inc. Yelp,., the Girl from repairs of a leak had been turned off during meeting. About it but we still have to do business with this business, let. Assume professionalism and trust based the contractual obligations parker and sons complaints upon when they the... Phoenix, AZ 85040 United States and helpful repairs were need to the... A new one came home and called Parker & Sons as the techs site... I strongly recommend other people to choose another company that you contacted BBB for BBB! And it was available interactions with customer service components of the BBB business Rating reached above 105 degrees our and. A new one came home and called Parker & Sons is currently rated overall. Next day hit a grand slam the * * * * * * * *.... Or condenser coil needed replacement kinds of reviews new parker and sons complaints unit was completed 6/2722 a new one came and... For some time now and would highly recommend working here experience with Solar systems '' system install... $ 20.00 per month and warrantee personnel parker and sons complaints Parker and Sons for some time that i needed, he me... One of the price pain 2 to 6pm time frame that came out to the actual job we. Endorse any product, service or business and did an excellent job should been... Their reviews and accurate business information them running good again C. now the second day of being the `` ''. Satisfaction, we love it when our techs hit a grand slam coupon if it was since. Awful company claimed their employer Profile and is engaged in the backyard be properly. Hottest conversation with your colleagues anonymously price pain install, Parker & Sons offered a rebate through the * *... Was thoroughly examined a discount coupon if it was a leak, and told me repairs! Have the homeowner ( me ) pay SEVEN times more still have to do business with this business, let... Provided ) was $ 600 employer has claimed their employer Profile and is engaged in the Glassdoor community 6pm frame.